Terms & Conditions

General Terms and Conditions — Margaret & Maeve Seaside Boutique

Article 1 – Definitions

The following definitions apply in these terms and conditions:

Withdrawal Period: the period within which the consumer may exercise their right of withdrawal;
Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Continuing Contract: a distance contract relating to a series of products or services, with obligations spread over time;
Right of Withdrawal: the consumer's ability to withdraw from the distance contract within the withdrawal period;
Entrepreneur: the natural or legal person who offers products or services to consumers at a distance;
Distance Contract: a contract concluded between the entrepreneur and the consumer by means of distance communication techniques;
CESOP: the Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

Commercial name: Margaret & Maeve Seaside Boutique
Chamber of Commerce number (KvK): 85876771
VAT number: NL004167684B41
Customer Service e-mail: info@margaretandmaeve.com
Business address: Middelweg 217, 1911 EE Uitgeest, Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded. Before the agreement is concluded, the terms are made available to the consumer electronically or by other means.

Article 4 – The Offer

Offers are non-binding. The entrepreneur reserves the right to modify offers.

The offer clearly states the total costs, including shipping charges, customs duties, and any other fees levied by the postal or courier service.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and complies with the specified terms. The entrepreneur will immediately confirm acceptance by e-mail.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the product, without having to provide any reason.

If the right of withdrawal is exercised, the return shipping costs are borne by the consumer.

Article 7 – Costs in the Event of Withdrawal

The entrepreneur will refund the payments within 14 days of withdrawal, provided that the product is returned in its original condition.

Article 8 – Customs, Import Duties, and VAT Responsibility

8.1 All goods offered and sold through this website are shipped under the Delivered Duty Unpaid (DDU) delivery term, as defined by the Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations arising from the importation of the goods into the country of destination.

8.2 Such obligations include, but are not limited to:

(a) the payment of import duties, value added tax (VAT) or goods and services tax (GST), as well as any other taxes or levies applicable at the point of entry;
(b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and
(c) compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.

8.3 The seller (referred to as "the entrepreneur") does not act as importer of record for any order. Legal ownership of and responsibility for the goods are transferred to the customer at the time of shipment. The entrepreneur is not responsible for delays, seizures, refusals, or penalties arising from the customer's failure to comply with applicable import laws or from the non-payment of required taxes.

8.4 The entrepreneur provides the commercial documentation necessary for international shipping (including, where required, a pro forma or commercial invoice, the product description, and the declared value). However, the entrepreneur does not guarantee that the documentation or the goods will meet specific regulatory or technical import requirements in the country of destination. The customer is solely responsible for verifying whether the ordered goods are permitted for import, subject to restrictions, or require special permits or licenses.

8.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequence, claim, penalty, or charge imposed by customs authorities or third parties as a result of the customer's non-compliance with applicable import regulations.

8.6 Customers are strongly advised to contact their local customs authority or to consult the relevant import guidelines before placing an order, in order to avoid unexpected charges, delays, or refusals at the border.

Article 9 – CESOP Compliance

As of 2024, payment service providers will record transaction data in the CESOP system (Central Electronic System of Payment Information) as required by EU regulations. The entrepreneur complies with these regulations, which may affect the monitoring and reporting of payments.

Article 10 – Compliance and Warranty

The entrepreneur warrants that the products comply with the agreement and with statutory requirements.

Complaints regarding defects must be reported in writing within 14 days.

Products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days, unless otherwise agreed.

In the event of a delay, the entrepreneur will inform the consumer within 14 days of the order date.

Orders are shipped under terms that make the customer the recipient and responsible for all processes related to importation.

The entrepreneur warrants that the products are shipped in compliance with international shipping regulations, but assumes no responsibility for delays or problems arising during customs clearance.

Any failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.

Article 12 – Resolution of Complaints

Complaints must be submitted in writing within 7 days of the discovery of the problem.

The entrepreneur will respond to complaints within 14 days. Should a longer resolution time be required, the entrepreneur will provide an estimated timeline.

Article 13 – Disputes

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. Should this not be possible, disputes will be submitted to the competent court in the Netherlands.